At AspenClean, our aim is to ensure 100% satisfaction with your order. Learn about our Shipping & Return policies.
Free shipping is available to all orders totalling $70.00 or more before taxes. Orders are still subject to a 1-3 business day processing time.
At AspenClean, our aim is to ensure 100% satisfaction. We accept returns of unused and unopened products within 30 days of purchase for a full refund (less any shipping charges). Returns can be made to either our Vancouver or Toronto offices via mail or in-person drop-off. Please note that return shipping costs are at your own expense. Please contact firstname.lastname@example.org before making a return. One of our team members will reach out to you as soon as possible with the next steps. Be sure to include: Your name, your order number, the items you wish to return, and the reason for the return.
In the event of goods damaged during shipping, please contact email@example.com.
AspenClean ships via Canada Post or by courier. Orders under 380g will be shipped via Canada Post Letter Mail. Most larger orders will be shipped as a Canada Post Regular Parcel. All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you have ordered. Should orders require additional shipping charges customers will be contacted before any such charge is added.
Currently AspenClean only ships to Canada and the USA.