FAQS

 E-Mail: sales@aspenclean.com

 545 Clyde Ave, West Vancouver, BC Canada

 Free standard shipping
for $70+ USD orders

 Reach us @
+1-855-925-9900

FAQs. General Information

Do I have to make an account to order?

You don’t have to create an account to place an order. If you have an account, you can save your billing address, shipping address, contact details and payment options so that you can check out faster next time you order.

Where can I find AspenClean products in store?

Please see our store locator to find a retailer in Canada near you.

How can I create/edit my account?

Create an account: After entering your payment information, you can check the checkbox saying “Save my information for faster checkout” or create an account here (https://cleaningproducts.aspenclean.com/account/register)
Edit Account: Log in at https://cleaningproducts.aspenclean.com/account/register, then edit your information

Which payment options do I have?

Credit Card: Visa, MasterCard, American Express, PayPal

Why do you need my phone number for an order? (US only)

For shipping to the US, postal services require the recipient's phone number

Do I have to pay sales tax?

Canada: Applicable sales taxes are automatically added to your order
US: Might be applicable, depending on the state

How can I change or cancel my order?

Please contact sales@aspenclean.com to change or cancel your order.

Shipping is too expensive - what can I do?

We offer free shipping for orders over $70 USD. If that’s too many cleaning products for yourself, try teaming up with friends or family!

My package arrived damaged – what can I do?

Please contact us at sales@aspenclean.com and we will follow up immediately

What if I am not satisfied with the products?

Please contact us at sales@aspenclean.com so we can follow up with you and find a solution

What is AspenClean’s return policy?

If you are dissatisfied with your order, please contact us immediately at sales@aspenclean.com, and we will advise you how to return the products to us. Once we receive the products, we will issue a refund. (??)

Can I order if I am not in Canada or the US?

Currently not available. Please let us know which country you are interested in and leave us your email address and we'll contact you as soon as our products are available there

Can I pick up my order at a physical location?

You can buy our products in stores all across Canada – see Store Locator (link) to find a store near you. If you are located in Vancouver, Calgary or Toronto, you can also pick up products at our local office. Please contact sales@aspenclean.com for scheduling a pickup or for more information.

How can I get free shipping?

You need to spend over $70 USD dollars to get free shipping.

How long does it take to ship?

We ship out the orders within 1 to 3 business days. Delivery depends on how long it takes the postal services to ship your order to your location. Please note that US orders may take longer than estimated due to customs.
Canada: Canada Post Expedited Parcel: 1 to 7 business days
Canada Post Xpresspost: 1 to 3 business days
Canada Post Priority: 1 to 3 business days
USA: Canada Post Expedited Parcel USA: 4 to 7 business days
Canada Post Xpresspost USA: 2 to 3 business days

My shipment still hasn’t arrived and it is past your estimated delivery time. What can I do?

Please track your package for the most up-to-date information on your order. If your package hasn’t moved in several days, please contact us at sales@aspenclean.com so we can follow up with postal services.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Aspen Clean Products Inc. The collective work includes works that are licensed to Aspen Clean Products Inc. Copyright 2015, Aspen Clean Products Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Aspen Clean Inc. or purchasing Aspen Clean Products Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Aspen Clean Products Inc. or to purchase Aspen Clean Products Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Aspen Clean Products Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Aspen Clean Products Inc. used in the site are trademarks or registered trademarks of Aspen Clean Products Inc.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Aspen Clean Products Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Aspen Clean Products Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Aspen Clean Products Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Aspen Clean Products Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Aspen Clean Products Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that an Aspen Clean Products Inc. product is mistakenly listed at an incorrect price, Aspen Clean Products Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Aspen Clean Products Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Aspen Clean Products Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Aspen Clean Products Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Aspen Clean Products Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Aspen Clean Products Inc..

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Aspen Clean Products Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Aspen Clean Products Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Aspen Clean Products Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Aspen Clean Products Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Aspen Clean Products Inc. in its sole discretion.

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Aspen Clean Products Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Ask a Question

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50PRODUCTS CREATED
25000HAPPY CUSTOMERS
16YEAR OF DEVELOPING
4000000BOTTLES SAVED
Having questions? Find answers to many common questions re AspenClean natural cleaning products, including shipping and return policy